Free shipping on all orders over $45 (restrictions may apply)*

Customer Support

If you can't find what you're looking for in the answers below, please get in contact with us directly, we're always happy to help!
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Frequently Asked Questions

Shipping, Returns & Exchanges

Do you offer free shipping?

For retail customers, we offer free shipping within the contiguous United States on orders of $45 or more and a flat rate of $4.95 on orders below $45.

Wholesale orders over $200 receive free shipping within the contiguous U.S otherwise it's a flat $7.95. Please email us to place a wholesale order at

Transit time: Orders are shipped the next business day via USPS Priority Mail. 

For more information, visit our Store Policies page.

Can I exchange products from my order?

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to:

Online Return
1101 Monterey Pass Rd.
Monterey Park, CA 91754

For more information, visit our Store Policies page.

Can I return my order?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us at to arrange for a refund or exchange before returning any product.To return your product, please mail your product and the packing slip to: 

Online Return
1101 Monterey Pass Rd. 
Monterey Park, CA 91754

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Once your return is received and inspected, we will notify you of the approval of your refund. 

When you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

For more information, visit our Store Policies page.

I am missing my refund, what do I do?

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

For more information, visit our Store Policies page.

Our Matcha Powder

Where do you source your matcha from?

We source from Kagoshima, Japan because it is one of the most ideal regions to harvest the delicate tencha leaf. Kagoshima is the home of:

  • ☀️ Good Climate: Kagoshima has a warm and humid climate, which is ideal for growing tea plants. The region receives plenty of rainfall, and the temperature is relatively stable throughout the year, providing the necessary conditions for the tea plants to thrive.
  • 🌱 Rich Soil: The soil in Kagoshima is rich in minerals, which is essential for the growth of healthy tea plants. The volcanic soil found in the region is particularly beneficial as it provides the tea plants with the necessary nutrients to produce high-quality leaves.
  • 🗾 Pristine Location: Kagoshima is located in the southern part of Japan, far away from the industrial centers of the country. The air and water in the region are relatively clean, which is essential for producing high-quality tea leaves.
  • 🧑‍🌾 Traditional Practices: Kagoshima has a long tradition of tea production, and the tea farmers in the region have honed their skills over generations. They have developed unique techniques for shading the tea plants, picking the leaves, and processing them into matcha, resulting in some of the highest quality matcha in Japan.
How much caffeine is in your matcha?

The amount of caffeine per product varies. However our Everyday Matcha contains approximately 30 mg caffeine per 1.5 g serving.

Does your matcha contain any chemicals, pesticides or heavy metals?


We only sell USDA-certified organic matcha grown in Kagoshima, Japan. It's free from any pesticides, synthetic chemical fertilizers, and heavy metals. We are happy to provide proof of our test reports upon request.

How much EGCE is in your matcha?

Our Everyday Matcha contains a range of 95-110mg EGCE per 1.5g serving.

What grade is your matcha?

We offer two different grades of matcha.

Our Everyday Matcha powder is a blend of the highest-quality 1st harvest ceremonial and 2nd harvest premium matcha, giving you a balance of flavor and affordability. It's the perfect choice for those who want to enjoy the delicious and healthy benefits of matcha every day. With its smooth and earthy taste, it's perfect for mixing into your favorite smoothie, latte, or baked goods.

Our Emperor's Matcha powder is the pinnacle of matcha quality, made from 100% 1st harvest ceremonial tencha leaves. It has a rich and complex flavor with a smooth and silky texture, perfect for making a traditional matcha tea and matcha lattes. Our Kagoshima, Japan sourced matcha powder is carefully crafted to give you the ultimate matcha experience, with a vibrant green color and a delicate aroma that will leave you feeling refreshed and revitalized.

How should I store my matcha?

The best way to store matcha powder is to keep tightly sealed in a cool, dry place away from direct sunlight.

We recommend Ceremonial Grade matcha be kept refrigerated.