Our customer service department can be reached Monday through Friday, 8:00 am to 5:00 pm PST, excluding major holidays, by email at email@example.com.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us at firstname.lastname@example.org to arrange for a refund or exchange before returning any product.
To return your product, please mail your product and the packing slip to:
1101 Monterey Pass Rd.
Monterey Park, CA 91754
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once your return is received and inspected, we will notify you of the approval of your refund. When you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
SHIPPING & DELIVERY
For our retail customers, we offer shipping at a flat rate of $4.95 per order, and free shipping on orders over $35 within the contiguous United States.
Orders are shipped the next business day via USPS Priority Mail and tracking information will be provided in your shipment confirmation email.
Additional shipping costs are add to orders outside the contiguous United States based on shipping charges. Orders shipping internationally are calculated based on weight and country.
All orders from outside the USA may be subject to import taxes. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are from your local government and can only be paid at time of delivery.
PAYMENT & PROMOTIONS
We accept payment via Visa, MasterCard, and American Express. All transactions are in U.S. Dollars. For our wholesale customers, we offer 30-day terms, on approved credit. To request this Net-30 option, please fill out our wholesale request form here or fax your credit references to (213) 947-1723. Please sign up for our email newsletter to learn about our promotions.
LOYAL'TEA POINTS PROGRAM
As of September 18, 2014 our Loyal'Tea Program has been discontinued. We plan to offer more variety in terms of discount codes and promotions to our loyal customers and email subscribers, instead of the Loyal'Tea points program.